Family Reflexology & Massage · West Surabaya

The calm of a resort,
in one hour, in the heart of the city.

Polaris is a family foot reflexology and massage spa in West Surabaya — a small sanctuary where tired bodies find their way home: soft voices, unhurried hands, rooms that are fragrant and orderly.

4,7100 Google reviews

West Surabaya · near Pakuwon · EN · 日本語 · 한국어 · 中文

Reserve via WhatsApp

The Essence of Polaris

The quiet the city longs for

The luxury of Polaris lies not in expensive things, but in the absence of disturbance. One hour here feels like a day away — without ever leaving Surabaya.

Polaris Platinum Reflexology is a quiet-luxury family reflexology and massage spa in Surabaya — located at Pakuwon Square, West Surabaya, about ten minutes from Citraland, near Bukit Darmo, HR Muhammad and the Graha Famili area.

Serene

A room that guards your silence

No loud music, no glowing television. Soft light, the scent of sandalwood and ylang-ylang, and voices that never rise — the atmosphere is part of the treatment.

Warm

The hospitality of East Java

Guests are greeted by name, welcomed with warm ginger brew or jasmine tea, and sent home with a farewell cup. For the whole family — from grandparents to teenagers.

Precise

A consistently measured touch

Our therapists work at the pressure you choose — and keep it steady until the very last minute. Every therapist completes technique training before serving guests; your feet are washed with warm water before each session, and linens are changed for every guest.

Treatments & Prices

Choose your body’s journey home

Twelve treatments drawn from the great traditions of the East — Indonesia, China, Japan and Thailand — each with its own purpose, delivered with the same unhurried calm.

Most Loved

Foot Reflexology

60′ · 90′ · 120′

The Polaris signature — gentle pressure on the reflex points of the feet, in a quiet leather recliner.

from Rp 127.000

From Thailand

Thai Massage

60′ · 90′ · 120′

Yoga-like stretches and rhythmic pressure in the Nuad Thai tradition, without oil — for a body longing to be supple again.

from Rp 175.000

The Complete Package

Paket POLARIS 120

120 ′

A 90-minute full body massage paired with your choice of Back/Head, Totok Wajah, or Foot Reflexology for 30 minutes.

from Rp 270.000

The Ritual That Never Changes

01

Welcome drink

Warm ginger brew or jasmine tea as you arrive — sit down; there is no need to hurry.

02

A warm foot soak

Salt and slices of lime open every session, calming the feet before they are touched.

03

A hot towel, mid-session

Warmth that releases the last of the fatigue, just as the body truly settles.

04

A closing tea

Before you leave, a cup of tea closes the ritual — so the calm follows you home.

The Polaris Story

Rooted in the words and soil of Java

Polaris is the guiding star — and its fragrance is rooted in Javanese gardens. Jasmine and ylang-ylang, our two signature blossoms, flow into Polaris’s signature batik motif: Lung Melati — a bouquet of jasmine blooming quietly among strings of beads, curls, and ylang-ylang buds.

Dimly lit Polaris therapy room with a warmly glowing gunungan headboard above the massage bed

The Treatment Rooms

Silence, by design

Each room is designed so neighbouring conversations disappear and your phone never feels necessary. Lung Melati walls, sandstone linen, and one signature scent that never changes.

A Polaris therapist pressing the reflex points on a guest's foot, with a neatly rolled towel

Foot Reflexology

The journey begins at the soles

Foot reflexology is our signature — an Eastern tradition, in the calm of a leather chair. Each point is pressed slowly, unhurried, until your steps feel lighter on the way home.

View the Treatment Menu

Gallery

Rooms that wait in quiet

The quiet you seek,
the calm that stays.

In Our Guests’ Words

Those who walk home lighter

4,7100 Google reviews
Clean, cozy cabins and genuinely attentive, individual care. I was pleasantly surprised that my feet were washed at the entrance. They paid attention to all my wishes, and the massage was high-quality.
Victoria Nikora · Google review
So long since I felt this good. The therapist is quiet and calming, the staff helpful and friendly. I even left my phone behind and they kept it safe for me.
Saras Sadanti · Google review
Every staff is really so kind. Really excellent service. I want to come again next time. Highly recommended.
Kim Taehyung · Google review

Polaris Member Card

Every visit, quietly rewarded

A free digital member card — just your WhatsApp number and email. Earn points on every treatment, reserve straight from your phone, and enjoy offers made only for members.

Points Every Visit

Rp 10,000 = 1 point

Points gather automatically with every visit, then convert into treatments or discounts. Our way of thanking you for your loyalty.

Reserve Yourself

Choose your own hour

Pick your treatment, date, and time straight from your phone — anytime. Our team confirms your schedule via WhatsApp.

One Card, Every Record

Points, history & vouchers

See your point balance, visit history, and vouchers in one elegant digital card — including special offers from our partners.

Member Login / Sign Up

Free · a WhatsApp number & email · access code sent to your email

FAQ

Frequently asked questions

Where is Polaris and how do I get there?
Polaris is at Pakuwon Square, Jl. Mayjend. Jonosewojo No. 25 Blok AK 2, Lidah Wetan, Lakarsantri, West Surabaya 60213 — near Supermal Pakuwon Indah and the Graha Famili area, about ten minutes from Citraland, Bukit Darmo and HR Muhammad. Paid parking is available for Rp 8,000. Get directions on Google Maps →
What are the opening hours?
Monday to Friday 10:00–21:00, Saturday and Sunday 10:00–22:00.
Do I need to book, or can I walk in?
Walk-ins are welcome whenever a slot is free. A quick WhatsApp reservation is recommended so your room is ready and you avoid waiting.
What is the price range and how can I pay?
Treatments start from Rp 88,000; Foot Reflexology (foot massage) starts from Rp 127,000 for 60 minutes. The full menu is above. We accept cash, QRIS, and bank transfer.
Is it suitable for families and elderly guests?
Yes. Polaris is designed as a family reflexology sanctuary — from grandparents to teenagers. A lift makes access easy for elderly guests, and a Super VIP Room is available for added privacy.
Do you welcome international guests?
Absolutely. Our site and menu are available in Indonesian, English, Japanese, Korean, and Chinese, and we are used to welcoming guests from around the world.

Visit Us

Arrive ten minutes early —
a warm foot soak awaits

Address

Pakuwon Square, Jl. Mayjend. Jonosewojo No. 25 Blok AK 2
Lidah Wetan, Lakarsantri, Surabaya Barat 60213

Get directions on Google Maps →

On-site parking · Rp 8,000

Opening Hours

Monday–Friday · 10.00–21.00
Saturday–Sunday · 10.00–22.00

No Queues

Your room is ready before you arrive

Your session is confirmed in a single WhatsApp reply. Come ten minutes early — we will look after the rest.